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FAQs
(Frequently Asked Questions)

What is insurance and why do I need it?

Insurance is a means of transferring your possible financial losses to an Insurer as a result of lost/damaged asset or incurred liabilities due to negligence, error or omission in the cause of your daily activities.

It gives you peace of mind by making sure that you recover financially if the unexpected happens.

What is Premium?

It is the amount that an individual or organization pays to an insurance company (insurer) in exchange for insurance coverage.

What are the different types of insurance cover available?

There are various types of insurance such as Motor Vehicle, Homeowner, Fire & Special Peril, Burglary, Personal Accident, Travel, Event, Marine etc.

Are there policies that are made compulsory by law

Yes, there are compulsory insurance policies. They are:

  1. Third Party Motor Vehicle Insurance
  2. Builders Liability
  3. Occupiers Liability
  4. Health Care Professional Indemnity

Group Life Insurance etc.

What are the types of insurance available for Motor Vehicle?

There are three types of cover:
1. Comprehensive Cover
2. Third Party Fire and Theft and
3. Third Party Only

What is the minimum cover required by law for vehicle insurance?

The minimum requirement by Law for vehicle insurance is Third Party Only policy.

What is the difference between Comprehensive and Third-Party Only insurance policy?

The Third-party policy covers damage to third party properties and injury, or death caused to a third party. The comprehensive insurance policies cover accidental damage, fire incidence, and theft of the insured vehicle in addition to the benefits covered under the third party only policy resulting from the use of the vehicle.

What does "Sum Insured" mean?

It is the maximum amount that an Insurer will pay out in the event of a claim

Are there ways I can reduce my premium?

Yes, if you have bundle insurance (multiple policy of different classes such as Homeowner, Fire & Special Peril, Motor Vehicle, Travel, etc.) Insurance company will grant you discount

How do I choose the right insurance policy?
  1. Assess the risks you face
  2. Identify your insurance need
  3. Seek professional advice
  4. Understand the policy type, terms and conditions
  5. Consider your budget
  6. Evaluate the Insurer’s reputation
What does "underinsurance" mean?

Underinsurance is when the amount of insurance being purchased is less than the actual value of the asset, property or risk being insured. This can lead to financial shortfall in the event of claim, as the insurance payout will not be enough to cover the full extent of loss

How often should I review my Insurance Policies

Policies should be reviewed regularly to ensure that your coverage is in alignment with your changing needs and circumstances and also to ensure that your assets are adequately insured.

Can I cancel my insurance policy at any time?

Yes, you may cancel your insurance policy at any time. However, terms and conditions apply

How does my driving record affect my insurance?

Your driving record is one of the factors considered in the assessment of your risk and premium rating. If your driving record shows adverse features such as conviction for driving offences, bad claims experience etc., this may influence the decision of the insurer whether to accept the risk or not; and if the risk is accepted, some terms and conditions may be included in the policy.

What is an excess in insurance policy?

An excess is the first part of a claim that the Insured will bear in the event of a loss as agreed at the inception of the policy.

Does Insurance cover my vehicle if driven by a third party?

Yes, provided the person is driving with your permission/consent and the person has a valid driver’s license.

What is the maximum benefit under my Liability policies e.g. Public Liability policy?

Your Maximum Benefit is determined by you (subject to policy terms and conditions). For example, maximum benefits under Public Liability Policy exposure is based on the limit you indicated in the proposal form.

What should I do if I need to file a claim?
  1. Notify your insurance company immediately through phone call, email message, etc.
  2. Get all the necessary documentation such as photograph of the affected asset, estimates for the repair/replacement, police report (where applicable), etc.
  3. Complete the claim forms accurately and forward the documents to the insurer.
What next after full documentation of my claim?

The Insurance Company will review your documentation and adjust the claim in line with the policy terms and conditions. Then, a settlement offer is issued to you along with a Discharge Voucher for your execution

How soon will I get paid after returning the executed Discharge Voucher?

Your bank account will be credited within 48 working hours on receipt of duly executed discharge voucher.

What does “Discharge Voucher” mean?

The Discharge Voucher (DV) is a form containing the claim amount that is offered to the Insured (after the adjustment of the claim) for his/her acceptance.

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